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Financial Wellbeing Rights & Responsibilities and Privacy & Confidentiality

Rights and Responsibilities

Know your rights

You have the right to:

  • Professional, courteous, and respectful interactions with experienced staff regardless of age, disability, cultural and linguistic background, gender identity, sexual orientation, socio-economic status, and religious or spiritual beliefs.
  • Confidentiality and privacy of your personal information within the limits imposed by the law and our duty of care to students.
  • Access your personal information. Staff can provide copies of forms/letters/other documents you have previously submitted to us. You can formally request access to other information under the Freedom of Information Act 1982 (FOI Act).
  • Make a complaint about the service and expect that this complaint will be investigated appropriately and the outcome communicated to you.
  • Provide feedback regarding our service either directly to staff or through feedback forms/ surveys and/ or other quality improvement processes we may implement.
Know your responsibilities
  • Ensure you arrive on time for your appointment or are available for scheduled phone or online appointments. Contact us as soon as possible if you need to change an appointment time or are running late (if you are more than 15 minutes late, we may need to reschedule your appointment).
  • Ensure you are not under the influence of drugs or alcohol during appointments.
  • Ensure you are respectful of others, including DUSA staff, students and broader university staff.
  • Respect DUSA property.
  • Provide us with relevant information regarding any special needs/ access requirements.
  • Provide accurate information and documentation in order to receive the best advice, referral and service.
  • Provide additional information/ documents if requested by staff, in a timely fashion, so we can assist you to the best of our ability.

Privacy and Confidentiality

DUSA is committed to ensuring your privacy according to the National Privacy Principles. DUSA collects your personal information and other information for the primary purpose of assisting you. Your information may be shared with other DUSA SASS staff or Deakin University staff for the primary purpose for which it was collected. We may not be able to provide some or all of our services to you, unless provided with the personal information requested.

We may also use this information for statistical and reporting purposes. Information is held on a secure database and is managed in accordance with the Privacy Act (1988) and the Australian Privacy Principles. These principles govern how we can collect, use, hold and disclose your personal information. DUSA will only disclose your information with your consent, or where it is required or allowed by law. (Eg. We may share information with emergency services to help protect someone's safety.) The DUSA Privacy Statement is located here. If you would like more information about your rights and obligations in relation to privacy and confidentiality, please talk to DUSA Student Advocacy and Support Service staff.


DUSA's Financial Wellbeing service provides information on financial matters. The information provided by DUSA is general information and is not, and should not be relied upon as, legal advice. While DUSA makes every effort to ensure that the information provided is accurate and up-to-date, DUSA expressly excludes responsibility for any errors or omissions. To the fullest extent permitted by law, DUSA disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by you as a result of relying on anything contained in or omitted from the information provided by DUSA.

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