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We’re here to help

Our team of qualified professionals are ready to take on any problem you have. Advocates are here to listen to your concerns and help you get the best possible outcome.
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Many students face issues or difficulties during their university studies.

DUSA Advocates are here to offer you confidential advice and support, listen to your concerns and assist you with your academic and personal matters.

You’ll work together with your Advocate to assess your situation and discuss possible courses of action. They’ll can help direct you to the relevant faculty, service or section of the University, review draft letters and accompany you to any meetings or hearings.

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Contact us

You can call our team on (03) 9246 8615 or contact us via this form:
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HDR Students:

Higher Degree Research

We can provide support and advice regarding a range of academic matters, including:
  • Progress Management Panel
  • Proposal to Exclude/Terminate from Candidature
  • Research Progress and Supervision Issues
  • General Misconduct
  • Academic Integrity Breach Allegations
  • Concerns and Complaints
  • Intermission
For us to best assist you with academic matters, please have relevant documents ready to attach to your enquiry. These could be:
  • A copy of your academic result history
  • Faculty or UAC letters including attachments
  • Copies of emails and correspondence with faculty members regarding the issue
  • Medical Certificate/s and any other relevant documents

Help and resources


Advocates can assist with all manner of concerns and queries of students. If you need advice on any issue, we can either assist you or refer you to internal or external providers who are best suited to help you.

The same process as before, go onto our website and fill in the online form.  A staff member will be in contact to make an appointment time.

Advocates are available on each campus Monday to Friday only. They aim to respond to all emails within 24 hours. During peak service times, where advocates have appointments booked all day, reply times may be a little longer. Your query will be responded to, so please do not send multiple emails or phone calls. Advocates will respond to you! Once you have made initial contact with an advocate, you can contact them directly for the duration of your case.

Yes. Students may require support or advice on their rights and have the right to bring a support person of their choice, whether it be a friend, family member or a DUSA Advocate to any meeting. Trained advocates are available to attend scheduled hearings with students if a request has been accepted.

Yes, advocates are employed by the Student Association to assist all students.

Deakin University Student Association (DUSA) is independent from Deakin. All information received is confidential and staff are bound by the privacy act. Advocates work in the student’s best interests in all dealings with Deakin University.

One of the largest roles of Advocates is to assist students with academic progress or misconduct allegations. Advocates can help students to understand the allegations made against them by the faculty, explain where assistance can be sought within the university, assist with show cause letter content and review draft letters for students prior to their submission. Advocates can inform students of the show cause procedure and also attend hearings with students if requested.

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