Do you have a concern or complaint that you wish to raise with the university? We can support you. Please feel free to contact us today for a free appointment.
Important information: You can access the Student Complaints Resolution policy here, the Student Complaints Resolution procedure here, and the Student Complaints Form here.
Students have the right to make a formal complaint about the services, processes, actions, administrative and academic decisions of the University (or those operating on behalf of the University).
This could include complaints about:
Discussing your concerns: You can try to discuss your concerns with the individual, Faculty, School or area of the University that has led to your concern (if you feel safe and comfortable doing this). If you feel unsafe or threatened because of the way someone at Deakin is behaving but do not require immediate assistance, you can contact Safer Community. Safer Community can also support you if you have experienced sexual harm.
Lodging a formal complaint: You can lodge a formal complaint by completing the online Student Complaint Form. You can access this form here. (If you wish for your complaint to be anonymous, there is an option for this on the form.)
They will address your concerns using the Student Complaints Resolution policy and procedure.
University staff have to adhere to standards of professionalism and conduct as outlined in University policies and procedures, as well as external pieces of legislation. These standards mean that students should not be disadvantaged by making a complaint.
A DUSA Advocate can assist you to understand the complaints process, review your draft complaint and provide feedback, and accompany you to any meetings with the University. Please contact us today for a free appointment.