What can I complain about?
Students have the right to make a formal complaint about the services, processes, actions, administrative and academic decisions of the University (or those operating on behalf of the University).
This could include complaints about:
Students also have the right to complain about the conduct of a University staff member, another student or anyone associated with the University. This could include complaints about:
When can I make a formal complaint?
How can I complain?
• Try to discuss your concerns with the individual, Faculty, School or area of the University that has led to your concern if you feel safe and comfortable doing this.
• If you have experienced bullying, discrimination, harassment or victimisation, please talk to a Harassment and Discrimination Contact Officer or the Head of School. For contact information
• If you have experienced sexual harm or if you feel threatened or unsafe due to the behaviour of someone at Deakin, please contact Safer Community: www.deakin.edu.au/students/safetyand-security/safer-community
• You can lodge a formal complaint by completing the online Student Complaint Form. You can access this form at: www.deakin.edu.au/students/dean-of-students/complaints.
• You can make your complaint anonymously if you wish. There is an option for this on the form.
• If you want to discuss the complaints process with a Student Complaints Officer or if you prefer to submit your complaint verbally or via email, you can contact them at email@example.com
How are student complaints handled by the University?
• The University will respond to your complaint in a fair and timely way that is respectful to you and all parties involved. Alternatively, the University may decide not to investigate your complaint, particularly where another process is more appropriate, or where the complaint is seen to be without substance.
Will I be unfairly treated by my lecturer or faculty for making a formal complaint?
• University staff have to adhere to standards of professionalism and conduct as outlined in University policies and procedures, as well as external pieces of legislation. These standards mean that students should not be disadvantaged by making a complaint.
What happens after I lodge a formal complaint?
• Within 10 working days of a complaint being lodged, the University’s Manager of Student Complaints and Appeals will determine the most suitable method for dealing with your complaint and you will be notified about this. Methods may include conciliation, investigation, referral to another Deakin service or referral to an informal resolution process.
What are the possible outcomes of a formal complaint?
There are a range of possible outcomes including:
Further information about the Student Complaints Resolution Procedure can be found at:
Can I appeal the outcome?
How can DUSA advocates help?