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Appeal a remission/refund of debt in special circumstances outcome

What is an appeal of a remission/refund of debt in special circumstances decision?

  • Students who apply to Deakin University for Remission/Refund of Debt in Special Circumstances and their application is unsuccessful can request an internal review of the decision.
  • Note: If you have not yet applied for Remission/Refund of Debt in Special Circumstances, please see the Deakin website for links to detailed information about eligibility and the application forms: deakin.edu.au/students/enrolment-fees-and-money/fees (DUSA Advocates can assist you with your application.)

My remission/refund was not successful. What should I do now?

  • Read the ‘Notice of Decision’ letter very carefully. The letter should indicate which eligibility criteria your application has not met and the reasons given for this decision.
  • Consider whether you are satisfied with the decision or not.
  • You have the opportunity to appeal the outcome within 28 days of receiving notification of the decision.
  • Consider contacting a DUSA Advocate for advice and assistance.

What should I include in my appeal?

  • Address each of the eligibility criteria that the you didn't meet in your original Remission/Refund of Debt in Special Circumstances application according to the 'Notice of Decision' letter.
  • Attach new additional supporting documentation that you did not include in your original application.

What happens if I don't appeal the decision within 28 days?

  • The outcome will remain unchanged.

How do I submit an appeal to Deakin University?

  • Complete the online 'Request for Internal Review' form at: deakin.edu.au/students/enrolment-fees-and-money/fees/request-for-internal-review
  • DUSA Advocates recommend you read the online form, then draft your responses to the main questions offline, before copying and pasting your finalised responses into the online form.
  • DUSA Advocates recommend you keep a copy of your submission for your own records.

When will I know the outcome of my appeal?

  • You should receive the outcome within 28 days of Deakin University receiving your appeal.

How can DUSA advocates help me?

DUSA Advocates can:

  • Assist you to understand the outcome, the appeal process, the additional documentation that you could provide with your appeal, and the possible outcomes of your appeal;
  • Review your draft appeal and new supporting documentation and provide feedback;
  • Provide you with information about other university processes that may be helpful to you;
  • Refer you to relevant support services both within Deakin University and externally, such as Financial Counselling.

Note: Unfortunately it is not possible to appeal an unchanged grade from a successful application, however a DUSA Advocate can advise on your options.

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Sometimes students ask questions that are not in relation to Academic Integrity, or the DUSA Advocates require further information so that they can answer the question. If you see your question here, we recommend contacting the DUSA Advocates. They can provide you with support regarding your circumstances and/or help you find the service you need.

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