Appeal a remission/refund of debt in special circumstances outcome

If your Remission/Refund of Debt in Special Circumstances application was unsuccessful and you are not satisfied with the decision, our experienced team can support you through the review process.

If you have not yet applied for Remission/Refund of Debt in Special Circumstances, we can help you with your application. You can visit the DUSA Remission/refund of debt information webpage and the Deakin Fees webpage for detailed information about eligibility and the application forms. DUSA Advocates can assist you with your application.

My remission/refund application was not successful. What should I do now?

• Read the ‘Notice of Decision’ letter very carefully. The letter should indicate which eligibility criteria your application has not met and the reasons given for this decision.
• Consider whether you are satisfied with the decision or not.
• You have the opportunity to request a review of the decision within 28 days of receiving the ‘Notice of Decision’ letter.

What should I include in my review request?

• Address each of the eligibility criteria that you didn't meet in your original remission/refund application according to the 'Notice of Decision' letter.
• Attach new supporting documentation that you did not include in your original application.

How do I submit a review request to Deakin University?

• Complete the online 'Request for Internal Review' form. The link to the form will be accessible from ‘Notice of Decision’ letter.
• DUSA Advocates recommend you read the online form, then draft your responses to the main questions offline, before copying and pasting your finalised responses into the online form.
• It is recommended that you keep a copy of your submission for your own records.

When will I know the outcome of my review request?

• You should receive the outcome within 45 days of Deakin University receiving your review request.

My remission/refund application was successful but my grade hasn’t changed.

• Remission/Refund of Debt in Special Circumstances is about the refund/re-credit of fees and does not relate to grades. A DUSA Advocate can advise on your options.

DUSA Advocates can:

• Assist you to understand the decision, the review process, the new supporting documentation that you could provide, and the possible outcomes of the review;
• Review your draft review request and new supporting documentation and provide feedback;
• Provide you with information about other university processes that may be helpful to you;
• Refer you to relevant support services such as DUSA’s Financial Counselling.